Once you’ve filled in the details and selected the balance and brands, you can send compensations directly via SMS or email. The entire process is simple and fast, improving both your and your customers’ experience while boosting satisfaction and trust in your services.
Compensate your customers smartly, skip the hassle of banking procedures!
Digital compensations help you boost customer satisfaction and strengthen loyalty by sending digital cards instantly via SMS or email, all in record time and without the troubles of traditional transfers.
Leading organizations trust Resal’s solutions
Digital Compensations.. the optimal solution to simplify compensating your customers
Fast and secure delivery
Send customer compensation via SMS or email without the need for banking transfers.
Flexibility in choosing the compensation amount
Select the most suitable amount or the brands that best match your customers’ needs.
Instant tracking and analytics
Access real-time reports on the number of compensations sent, usage rates, and total reimbursed amounts.
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Enhancing customer satisfaction
The ease and speed of compensation strengthen your customers’ trust in your brand and increase loyalty.
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More efficient spending
Unused compensation balances can be reclaimed and reused for future occasions.
Design your own branded card
Design a digital compensation card with your company’s branding directly from the platform, and send it to your customers.
One platform for multiple uses
Customer compensation for service issues
Reach out instantly and provide a digital compensation card that shows your commitment to solving their problem quickly.
Promotional compensations
Use customer compensation as part of special offers or promotional campaigns to encourage customers to return.
Instant complaint resolution
Address urgent complaints or operational errors by sending a digital compensation that makes customers feel valued and cared for.
Re-engaging inactive customers
Offer attractive compensation to motivate them to try your products or services again.
How does the platform work?
Upload customer data either manually or by uploading a CSV or XLSX file with a single click. The platform interface is simple and requires no advanced technical skills. Once uploaded, your customer data will be ready in one place and ready for sending compensations anytime.
Determine the appropriate balance for each customer based on your criteria: whether it’s the scale of the issue, the type of complaint, or your allocated budget for compensations. This way, you ensure fair and convenient customer compensation while keeping better track of costs.
Choose from over 800 local and international brands or let customers pick what suits them best. This flexibility gives them greater freedom to use the compensation in the way that fits them, enhancing their sense of appreciation and care.
Proud of our international awards and certifications
Proud of our international awards and certifications
The global ISO 27001:2013 certification specializing in information security governance and management.
Awarded Best Corporate Rewards Technology Provider by the European Incentive Awards, selected among more than 40 competing global companies.
Winner of the Best Digital Rewards and Prepaid Cards Platform of 2023 from International Finance magazine.
Start compensating your customers
digitally and innovatively now!
FAQs
What are digital compensations?
They are digital cards or balances sent to customers as compensation when a service or product error occurs. They can be redeemed at a selection of brands chosen by the business, an alternative to bank transfers or limited promo codes.
How can they be sent to customers, and is a special app required?
Compensations can be sent easily via email or SMS, with no need for any additional app. Once sent, the customer receives a link or code that can be used immediately with the selected brands.
Can compensation transactions and usage be tracked?
Yes, the platform provides a dashboard and instant reports that let you monitor redeemed compensations, usage rates, and remaining balances.
Can unused balances be recovered?
Absolutely. You can reclaim any unused balance and reallocate it to compensate other customers or use it in future campaigns.
Are there any additional fees for sending digital compensations?
Fees are clear and transparent, determined by the business’s usage volume and plan, with no hidden or extra charges later on.
Is the platform secure for storing customer and transaction data?
Yes, the platform applies top security standards and data encryption to protect customer information and financial transactions from unauthorized access.
Does the platform require advanced technical expertise to use?
Not at all. The interface is simple and intuitive, designed to help you process compensations quickly without any technical complexity—plus, technical support is always available.
Not at all. The interface is simple and intuitive, designed to help you process compensations quickly without any technical complexity—plus, technical support is always available.